Moncah Help Centre

Moncah.best is pioneering 'hot online and offline' wholesale B2B and B2C marketplace across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from Ostrich oil,Dark Chocolates,Cosmetics,Baverage Drink and Cake and Tart products.Moncah is always striving to offer its customers the best wholesale price possible offering – including multiple payment options, free returns and extensive customer service and warranty commitments.

1. Go to moncah.best

2. Click 'Wholesale Membership' 

3. Fill up the necessary information

You can click https://moncah.best/account/login?return_url=%2Faccount to register as dropshipper and getting 25% to 45% commision.

Moncah.best is with by $100k Shopper Identity Protection by Trusted Site.

PREPARED DEMO CONTENT

Shipping destinations:

• We ship locally only.

Shipping times:

• Local orders take 2 - 3 business days to be delivered to you.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over MYR100 will have free shipping.
• Orders under MYR100 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit.
• Cash on Delivery is only available at counter. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email bigbirdshoppe2u@gmail.com or call +605-3714090 or Whatsapp +6019-4573848 with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

PREPARED DEMO CONTENT

• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.

Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the dropshipping model, it purchases the item from a third party and has it shipped directly to the customer. As a result, the seller doesn’t have to handle the product directly.